Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter. Organizations across industries have more access to data than ...

Behavior-tracking software firm Amplitude Inc. today launched a new, simplified platform experience designed to make it easier for users to get started with the company’s products. Called Amplitude ...

Because the future of experience-first AI will be defined by how effectively organizations can capture, understand and act on ...

Thanks to the 21st Century Cures Act, the US Food and Drug Administration (FDA) on Thursday published new draft guidance to help stakeholders submit a proposed draft guidance on patient experience ...

Lauren Parr Banks is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management platforms. Healthcare leaders have never had more data at their fingertips.

For Chicago-based CommonSpirit Health, integrating patient experience into operations centers on collaboration among executives, nursing, physician and operational leaders to align measurement with ...

From self-service to agent assistance, routing, and workforce scheduling, AI has permeated every single building block of the customer experience stack. Yet AI is often deployed as a collection of add ...

Based in Palo Alto, Stanford Health Care (SHC) operates two major hospitals in the northern California region, is made up of a network of community physicians, and takes care of approximately 20,000 ...

Contact centers have always been at the forefront of new tech. Their position in the customer experience universe is now being influenced by the defining transition point for AI. For the past two ...

Higher education institutions should look for data platforms and artificial intelligence services that will create a more seamless, tailored journey for students, faculty and staff. Laura DiDio is ...